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The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It
Essential Functions Classroom Management/Modules/Up-training/Initiatives/Quality Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents. Monitors and completes daily attendance tracking during the entire process training until nesting. Formulates effective
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