Ensures that occupational health and safety programs are in place to assess, reduce and communicate workplace risks, hazards and unsafe practices and to safeguard team members. Ensures that all facilities are in compliance with regulations and
The Operations Trainer plays a key role in equipping agents with the knowledge and skills needed for success. This role delivers engaging training sessions using the client’s established curricula while adapting instructional methods to accommodate diverse
Performs accurate and timely processing for all Accounts Payable functions including vendor master management, customer refunds, employee expense processing and linking, French and English vendor inquiry support, invoice review and processing, payment releases and quality assurance.
ROLE SUMMARY The Learning Services Director is strategic leader responsible for planning, organizing, leading, and supervising the training department at both a strategic and operational level. This role is accountable for creating and sustaining an effective,
Position overview: As an Software Engineer- Junior you design, develop, test, and maintain software systems. You use your knowledge in programming languages, algorithms, data structures and software engineering principles to create functional and efficient software solutions.
Overview We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center Operations team. The primary goal of this role is to drive consistency in quality assurance and ensure an excellent customer experience
The Learning Specialist plays a key role in equipping agents with the knowledge and skills needed for success. This role delivers engaging training sessions using the client’s established curricula while adapting instructional methods to accommodate diverse
Position: Operations Team Leader Department: Operations Overview: Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the
Key Responsibilities Requirements Management & Traceability Own the requirements lifecycle from discovery through implementation and post-release validation .Create and maintain comprehensive requirements documentation and ensure alignment between business objectives and technical solutions .Establish and maintain end-to-end
Requirements: 3 - 5 years experience as an HR Business Partner for IT/Technology Team Exposure in Project Management, Change Management, Business Partnering Stakeholder / Client Management: exposure dealing with Global leaders and organization Responsibilities :Under the
Ready to shape the future of customer solutions? We are seeking a data-driven and collaborative Performance Analyst I to join our team. In this role, you will manage key data, information, and platforms to support informed
Job Description The Learning Services Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the
About the Role We are looking for Forward Deployed Automation Engineers who thrive at the intersection of engineering, operations, and automation. This role is designed for experienced engineers who want to build real solutions that directly
Qualifications & Skills: Proven experience in production support, application operations, or a similar technical support role. Hands-on familiarity with monitoring and observability tools, including Dynatrace, Pager Duty and Grafana. Experience with GCP log monitoring and analysis
Ensure a consistently positive customer experience through leadership of projects and through ownership of metrics across multiple teams within the business unit that will result in short- and long-term improvements to customer experience, efficiency or winning
Are you a proven leader passionate about driving exceptional customer experiences and developing high-performing teams? We are seeking a dedicated and analytical Senior Customer Experience Manager to oversee our CE Team Leads, maintain high Customer Experience
Position : Customer Experience Manager Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and
As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. You deliver engaging training sessions using the client’s existing curricula, adapting to diverse learning styles
Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified
The Billing Agent I will be playing a major role on a Global Billing Team with team members in Canada, Australia, India and South Africa (and growing); servicing our world wide clients by issuing accurate and