Overview The Workforce Management (WFM) Analyst is responsible for forecasting workload, planning staffing requirements, scheduling resources, and monitoring performance to ensure operational goals are achieved. The role partners closely with Operations, Training, Recruiting, and Business Leaders
About The Role The Workforce Management (WFM) Manager will lead the end-to-end optimisation of our Customer service team dedicated to the Woolworths MarketPlus. Managing a footprint of 100–200+ FTE, you will ensure optimal staffing across critical
The Manager Business Analyst is a strategic people leader responsible for end-to-end workload management delivery across a complex, multi-site and multi-vendor ecosystem. This role leads a team of analysts/specialists while driving enterprise-wide workforce strategies, ensuring alignment
Job Summary: The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging).
Why Join enablesGROUP? Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small. Fast forward to 2026, we’ve grown our global footprint to serve 100+
Position Title: Capacity Planner Department: Workforce Management (WFM) Reports To: Senior Workforce Manager Position Summary The Capacity Planner is responsible for developing short-, medium-, and long-term staffing plans that ensure the business has the right number