General Information City Cebu State/Province Central Visayas (Region VII) Country Philippines Date Tuesday, July 14, 2026 Working time Full-time Ref# 20037516 Job Level Individual Contributor Job Type Experienced Description & Requirements About Xerox Holdings Corporation At
General Information City Cebu State/Province Central Visayas (Region VII) Country Philippines Date Tuesday, January 20, 2026 Working time Full-time Ref# 20037307 Job Level Individual Contributor Job Type Experienced Description & Requirements About Xerox Holdings Corporation At
Basic Function Monitoring of transactions as per process guidelines Conduct call quality coaching to the associates Essential Functions Providing event-based and frequency-based feedback. Collecting and analyzing trends and patterns Assisting Ops-AM in identifying training needs for the
Job Summary The role is responsible for monitoring transactions as per process guidelines and driving continuous improvement and process-related initiatives. Essential Functions Monitor transactions as per targets and guidelines. Provide coaching and feedback to consultants following
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center performance.
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center performance.
