We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in
Eligibility Criteria: Open to all 2S to 4S advocates Must be a regular employee with at least 6 months tenure in their current role Not enrolled in a Performance Improvement Plan At least Meets Expectations or
At Probe Group, were powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and
Summary of Responsibilities: Drive program profitability by meeting client KPIs and targets. Manage operations, including queue monitoring and adherence to service metrics. Ensure optimal staffing levels by maintaining company-set ratios, coordinating with Workforce Management, and managing labor
The Healthcare Operations Manager – Patient Access & Authorization is responsible for the overall management, performance, quality, and operational effectiveness of patient access functions, including pre-certification, prior authorization, insurance verification, benefits coordination, and related authorization support services.
Overview: The Assistant Manager is responsible for the hands‑on operational management of the national Debtors ledger, with a primary focus on reducing aged debt (60+ days) and ensuring collections are completed within agreed payment terms. The role
Overview The MITEL Engineer is responsible for the design, implementation, configuration, and support of Mitel communication and contact center solutions. This role works closely with clients and internal stakeholders to deliver scalable and reliable voice, VoIP,
Location: Vertis, Quezon City Work Set Up: 100% Onsite Shift: Shifting ( Morning, Mid, Shift) Overvie w: Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking
Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time Qualifications: Bachelors Degree 2+ years managing RTA teams. Experience managing multiple queues and geographies. SLA Achievement Schedule Adherence Occupancy Forecast Variance Abandonment % Queue Management Accuracy Responsibilities: Live
Job description: Reporting Deliver daily, weekly, and monthly workforce reports. Develop client-ready dashboards and presentations. Provide insights on performance drivers and operational risks. Identify trends and recommend workforce improvement strategies. Real-Time Operations Monitor service levels, queue performance,
DevOps Middleware Specialist - Makati City Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We