General Information Location Pasig- Tiendesitas Job ID 7254 Job Category Operations Language Requirement English Description & requirements Description Transcom is looking for talented individuals like you to join our awesome team! Be the next Assistant Workforce
Job Summary: The WFM Forecasting Analyst is responsible for analyzing historical contact volume, handle times, and operational trends to generate accurate short-term and long-term volume and staffing forecasts across all service channels (voice, chat, email, messaging).
Why Join enablesGROUP? Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small. Fast forward to 2026, we’ve grown our global footprint to serve 100+
The Workforce Manager provides Operations Director/Managers with input on possible resolutions and solutions to escalated issues and updates. This position would be responsible for the performance management of all employees reporting directly/indirectly under him/her. Develop programs,
Capacity Planner – Workforce Management Department: Workforce Management (WFM) Reports To: Workforce Management Manager / Employment Type: Full-Time Work Setup: FULL ONSITE Shift: [Day shift / Rotating / 24x7 support as required] Experience 2–5+ years in