Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a
Overview WFM MANAGER OPENING AT CARENET HEALTH ELIGIBILITY: FILIPINO CITIZEN SET UP: ONSITE- CIRCUIT MAKATI SHIFT: NIGHTSHIFT (CST) The Manager, Workforce Management (WFM) plays a critical role in ensuring optimal staffing and operational efficiency to meet
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our
What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness,
Job Title: Advanced Specialist - BPO Management As an Advanced Specialist - BPO Management, you will bridge the gap between financial forecasting and daily operations, ensuring the organization is staffed effectively to meet customer demand. This
Overview The Assistant WFM Manager is a junior manager who manages Schedulers. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts.
At Symbos, we create connected experiences that bring together exceptional people, smart technology and meaningful work. As an Australian-founded business with a growing global footprint, we partner with leading organisations to deliver customer, operational and workforce
Job Summary The CDM Analyst is an expert on Customer Data Management, as she/he will be supporting various Reed Exhibitions’ marketing & analytics activities. The successful candidate will be expected to directly liaise with several key
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Why choose Manulife? Competitive Salary packages and performance bonuses Day 1 HMO + FREE
Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and
Key Roles & Responsibilities: Overview Will offer technical training and coaching on the OE broad disciplines – i.e. Agile, Lean, Design Thinking, CI. OE workshops (e.g., Problem Solving tools and techniques, VSM, CJM, Scrum, CI workshops).
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management,
Job Description: Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional
About the Role We are seeking a strategic and results-driven leader to head our Workforce Management and Business Planning function. This role will be responsible for overseeing enterprise-wide forecasting, capacity planning, workforce optimization, business analytics, and
Workforce Management Advisory Administrator Location : Mandaluyong Shift : Mon-Fri, 7AM – 4PM Arrangement : Hybrid, Full-time Unlock your potential! At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises,
The Real Time Analyst (RTA) is responsible for monitoring real-time operational performance and ensuring service levels, productivity, and staffing requirements are met across the contact center or business operations environment. The role focuses on intraday workforce
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
Employment Type: Full-Time Employment Work Set-Up: Onsite onboarding for 2–4 weeks, followed by a transition to a work-from-home setup. Work Schedule: Night Shift (Following U.S Time Zone) The Forecast Analyst is responsible for producing high-quality demand
The Customer Experience Analyst conducts transaction monitoring of frontline agents calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality