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DUTIES AND RESPONSIBILITIES: Supervise the assessment, validation, and settlement of insurance claims. Lead and mentor claims specialist, ensuring productivity and adherence to service standards. Handle escalated client inquiries and complaints, providing empathetic and professional resolutions. Ensure claims
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality
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