Overview The Operations Manager is responsible for overseeing the day-to-day operations of assigned accounts, ensuring delivery of client and internal performance metrics while maintaining operational efficiency and financial performance. This role manages service delivery, staffing, productivity, and
The Quality Excellence Assistant Manager is responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes. Essential Functions Ensure timely incubation of QCAs in allocated processes and ensuring
Global Operational Risk & Resilience Oversight (ORRO) is an independent second line risk function that provides challenge and oversight and guidance to a variety of stakeholders so that operational risks are appropriately managed and in alignment
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our
The Operations Manager is accountable to manage, develop and motivate a multi-site team to ensure the delivery of high quality service while understanding the appropriate compliance framework and service levels. This positions primary responsibility is ensuring organizational
Global and Segment Operational Risk & Resilience Oversight are independent risk functions that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. Thes
General Information City Cebu City State/Province Central Visayas (Region VII) Country Philippines Date Thursday, July 2, 2026 Working time Full-time Ref# 20040269 Job Level Executive Manager Job Type Experienced Seniority Level Associate Description & Requirements About Xerox
General Information City Cebu, Cebu City, Lapu-Lapu City, Mandaue City State/Province Central Visayas (Region VII) Country Philippines Date Friday, June 19, 2026 Working time Full-time Ref# 20039972 Job Level Individual Contributor Job Type Experienced Seniority Level
SUMMARY Manage operational activities for assigned client program(s) within company and client guidelines and policies. Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call center agents who provide services
What youll do: As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits. Responsibilities include: Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and
Position Overview We are seeking a highly organized and client-focused professional to manage the initial Social Security Disability (SSDI/SSI) application reconsideration appeal process. This role is the front line of the Social Security practice—guiding clients through
About this role: Wells Fargo is seeking a Senior Tech Operations Analyst In this role, you will: Lead or participate in initiatives and projects within technology operations Contribute to planning related to technology operations projects or
Rentokil Initial Rentokil Initial is an international business services company employing 68,400 colleagues across 90 countries. We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in
Become a Leadership Capability Coach and help enhance leadership effectiveness for contact center leaders. Support with mentorship, aligning leadership with organizational goals, and using insights to improve performance. What makes this opportunity outstanding? At Manulife, you’ll
Description Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry — from enhancing guest experiences to driving business growth. With
Job Summary: As a team lead, he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all day-to-day activities.
Responsibilities: The role is primarily responsible for placing outbound calls and pre-qualifying leads. Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script. Provide customers with information on products/services if needed. Be passionate
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry