Eligibility Criteria: Open to all 2S to 4S advocates Must be a regular employee with at least 6 months tenure in their current role Not enrolled in a Performance Improvement Plan At least Meets Expectations or
Job Title:ACTIVE POOLING: 2026 Delivery Operations GVPAD – Operations Manager Job DescriptionThis job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
Job Title:Operations Manager Job DescriptionThe Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being
Company Overview: For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with
Qualifications: Bachelors degree graduate, any field or with Associate degree 3 years of WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX,
About Us Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our
At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services –
Assistant Manager – Operations (Taguig) Minimum Criteria Requires a Bachelors Degree in any discipline or equivalent work experience. Current Team Executive, Trainer, QA, WFM, or equivalent leadership role preferred. No active corrective action within the last six
Role Overview The Customer Service Trainer is responsible for delivering highquality training programs that prepare Customer Service Associates for production readiness. This role supports new hire training, upskilling, knowledge transfer, certification, and TraintheClass (TTC) activities, ensuring agents
Are you ready to make an impact? Join as a Senior Associate RTA and jumpstart your career! Qualifications: • Bachelors degree graduate, any field. • 3 years of RTA/WFM experience, preferably in BPO/Shared Services. • Must also be
The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each
The Service Delivery Manager (SDM) will be responsible for managing contact center operations and ensuring successful delivery of client and business program goals, SLAs, quality standards, and operational KPIs. The SDM will lead Team Leaders/SMEs and
The Operations Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities • Analyze and
The Operations Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities • Analyze and
The Operations Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities • Analyze and