STAFF SUPERVISION AND DEVELOPMENT Supervise staff, assign tasks, and check work at regular intervals Ensure consistent application of policies and procedures in the assigned work areas Check reports such as Payroll Summary, Bank Summary, Monthly Statutory remittances,
What Youll Do :: Data Science & Modeling Develop and validate supervised learning models, including customer health scoring, churn prediction, upsell/cross-sell propensity, and lead scoring using Snowflakes ML platform capabilities. Perform feature engineering within the Snowflake Feature
Overview Responsible for managing call center operations activities including day-to-day operations, training and quality for one or more accounts / programs / LOBs that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Acts as
About the Company At Straive, we leverage our unique people-process-tech framework to build the best-of-breed data analytics & AI solutions. By operationalizing this solution into your core workflow, we deliver real-world measurable impact and better results
- Customer Centricity - Maintains a positive and professional manner, even in challenging situation. Ensuring all the parts are returned. Good rapport-making skills and supports the shop manager to attain customer satisfaction. - Technical Management -