Job Summary The Technical Support Specialist L2 serves as the Tier 2 escalation point for technical support within the organization, working closely with the Helpdesk Technician I and the Network & Security Analyst. This role goes
Why this role Helpware is a people-first outsourcing and customer experience partner helping fast-growing companies scale support, operations, and revenue teams with AI-enabled CX solutions. We work with SaaS, Fintech, Healthcare, Ecommerce, and Logistics brands across the
Why this role Helpware is a people-first outsourcing and customer experience partner helping fast-growing companies scale support, operations, and revenue teams with AI-enabled CX solutions. We work with SaaS, Fintech, Healthcare, Ecommerce, and Logistics brands across the
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
Position Summary: As a Customer Support Representative, you will serve as the first point of contact to customers and must be focused on providing an excellent customer experience at all times. CSR will handle all incoming
Position Overview The Real-Time Analyst is responsible for maintaining optimal service levels across all Operations accounts through active real-time queue management. This role serves as the central point of contact for all real-time updates and is
Position Summary: As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. Youll be an expert at
Position Summary: The Dispatch Specialist is responsible for coordinating and managing the efficient movement of freight, ensuring timely deliveries while maintaining strong communication with drivers, customers, and internal teams. This role involves scheduling shipments, tracking loads,
Position Summary: Patient Education Specialist is responsible for comprehensive patient education. This role is accountable for driving exceptional patient and client experiences through effective patient care education, operational excellence, and continuous improvement. We are seeking a
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
Position Overview: The Team Leader will be responsible for managing and overseeing the activities of a team of Patient Education Specialists, ensuring that each individual performs at par with the standards set by the company and
Position Summary: Involves assisting customers by transferring calls between patients, pharmacies, and doctors, becoming an expert on the product and its functionalities, providing first-level support via email and chat, addressing customer inquiries, troubleshooting problems, guiding users
Position Summary Responsible for translating internal and external customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a contact center environment. The L&D Officer will utilize
About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of
Global HRIS System Lead Location Remote or on-site (depending on location) – specifically Philippines, Ukraine, Uganda, Mexico Position Description The Global HRIS Lead will be the owner and strategic lead for BambooHR (BHR) across the organizations