SUMMARY Manage operational activities for assigned client program(s) within company and client guidelines and policies. Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call center agents who provide services
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering
Job Brief The Training Analyst plays a pivotal role in molding employee performance and development throughout the organization. Working hand in hand with Operations, this position guarantees that training initiatives align with the companys strategic objectives, directly
Overview The Operations Supervisor (Team Leader) will lead and manage a team of sales agents within a BPO/call center environment. This role is highly focused on driving sales performance, revenue growth, and conversion, while ensuring quality customer interactions
The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
Overview Specialist II, Workforce Management (Real Time Analyst)Job Summary The Real Time Analyst is responsible for monitoring and managing intraday staffing levels, workforce adherence, real-time performance, and operational workforce requirements. This role ensures optimal staffing and
Are you the kind of leader who wants to understand how the operation really works? We are looking for a Customer Service Manager to join our English Support organization in Cebu. Working closely with the Head of
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat
Company Description QIMA helps over 30,000 brands, retailers, manufacturers, and growers deliver products consumers can trust, through quality inspections, supplier audits, certifications, and lab testing, powered by an intelligent digital platform. Our 6,000+ QIMERS across 40
Company Description QIMA helps over 30,000 brands, retailers, manufacturers, and growers deliver products consumers can trust, through quality inspections, supplier audits, certifications, and lab testing, powered by an intelligent digital platform. Our 6,000+ QIMERS across 40
Job Description: COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries
Role: Operations Manager Location: Cebu Qualification: Any Graduates Responsibilities: • Managing Daily Operations • Drive Performance - Team mentoring & coaching individual associates who may fall below desired performance • 1st Level Escalation Handling - handle issues that
Read this first This role starts with hands-on client work. Youll first learn how our business operates by directly by supporting U.S.-based clients before gradually taking on process improvement, documentation, and broader operational responsibilities. Youll spend
YOUR NEXT CAREER MOVE STARTS HERE! Alorica is preparing in expanding our Content Moderation Team! Were looking for passionate and experienced professionals to join our growing team! 1.Sr. Operations Manager Responsibilities: Oversee the day-to-day operations of the contact
AI Automation Engineer (Part-Time) Location: Remote (Canada preferred) Hours: ~20 hours/week Working Hours: Partial overlap with 8:00 AM–4:00 PM Pacific Time Budget: ~$900/month (flexible for the right candidate) Start Date: ASAP About the Role Were looking
Voyagu is a San Francisco-based travel management company that connects premium U.S. travelers with travel experts for better and easier planning, booking, and managing of their trips. Being part of a growing billion-dollar travel industry, we
CONTACT CENTER QUALITY ASSURANCE TEAM HEAD The Service Quality Team Head champions and operationalizes the Contact Center of the Future’s end‑to‑end service quality strategy across customer interactions and case/transaction handling. As the gatekeeper of experience quality
Location: Cebu City Work setup: Full onsite Schedule: Monday to Friday, Dayshift Vacancies: 2 Headcounts (Manager & Assistant Manager levels) Job Summary The Credit and Collections Manager is responsible for leading the companys credit and collections
The Quality Assurance – GDS Travel is responsible for monitoring, evaluating, and improving the quality of travel-related transactions and customer interactions handled through Global Distribution Systems (GDS). This role ensures compliance with client requirements, company policies,
As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service agents, providing