Primary Responsibilities Strategic and operational focus - establishing and leading the development and execution of our account strategy and roadmap with key expectations that drive Formulating and aligning strategies with operational objectives - identify process improvements
Position summary The Communications Specialist III will join our marketing team in the APAC region. The ideal candidate will have a strong background in social media analytics and reporting, content creation, copywriting, scriptwriting, campaign management, and
Position Summary: Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes. Problems include password resets, computer hardware and software errors, usage queries,
Ensures that occupational health and safety programs are in place to assess, reduce and communicate workplace risks, hazards and unsafe practices and to safeguard team members. Ensures that all facilities are in compliance with regulations and
The Operations Trainer plays a key role in equipping agents with the knowledge and skills needed for success. This role delivers engaging training sessions using the client’s established curricula while adapting instructional methods to accommodate diverse
Job description About the Role We are seeking an experienced Senior Linux System Administrator to join our team. In this role, you will be responsible for managing, maintaining, and optimizing our Linux infrastructure, with a strong
Performs accurate and timely processing for all Accounts Payable functions including vendor master management, customer refunds, employee expense processing and linking, French and English vendor inquiry support, invoice review and processing, payment releases and quality assurance.
ROLE SUMMARY The Learning Services Director is strategic leader responsible for planning, organizing, leading, and supervising the training department at both a strategic and operational level. This role is accountable for creating and sustaining an effective,
Position overview: As an Software Engineer- Junior you design, develop, test, and maintain software systems. You use your knowledge in programming languages, algorithms, data structures and software engineering principles to create functional and efficient software solutions.
Overview We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center Operations team. The primary goal of this role is to drive consistency in quality assurance and ensure an excellent customer experience
The Learning Specialist plays a key role in equipping agents with the knowledge and skills needed for success. This role delivers engaging training sessions using the client’s established curricula while adapting instructional methods to accommodate diverse
Position: Operations Team Leader Department: Operations Overview: Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the
Key Responsibilities Requirements Management & Traceability Own the requirements lifecycle from discovery through implementation and post-release validation .Create and maintain comprehensive requirements documentation and ensure alignment between business objectives and technical solutions .Establish and maintain end-to-end
Job Description The Learning Services Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the
Requirements: 3 - 5 years experience as an HR Business Partner for IT/Technology Team Exposure in Project Management, Change Management, Business Partnering Stakeholder / Client Management: exposure dealing with Global leaders and organization Responsibilities :Under the
Scheduling Analyst Fixed-term contract (3 months only) Shifting / rotational schedule Work-from-home setup, but must be willing to report onsite if needed The Scheduling Assistant will help our AI team coordinate and schedule participants for a
Ready to shape the future of customer solutions? We are seeking a data-driven and collaborative Performance Analyst I to join our team. In this role, you will manage key data, information, and platforms to support informed
Position : Customer Experience Manager Overview : Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and
Key Responsibilities Establish project milestones, timelines, and resource allocation Monitor progress of tasks, ensuring adherence to timelines, cost efficiency, and risk mitigation Identify and remove blockers to ensure smooth project execution Provide technical guidance and support
Perform compliance check on financial impacting policies and procedures, and do special audit or review of transactions and events as required by the management. Assistance for risk and contract management forms part of his/her responsibility. Functional