Tp Jobs In Davao - 8 Job Positions Available

Job Description: Develop and maintain accurate workforce forecasts based on call volume projections, historical data, and business requirements Create and manage agent schedules that balance service level targets with operational efficiency and employee satisfaction Monitor and

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides