Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. Consistently achieves all KPIs and SLAs set by the clients with strict adherence to Quality parameters. Floor
Hiring: Team Lead – Quality Analyst (GenAI) | Remote (PST/EST) We’re looking for a Team Lead – Quality Analyst to drive data quality excellence across our Generative AI programs. This role combines hands-on quality review, team
Senior Trainer What You Will be Doing: Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management,
We are looking for an engaging and enthusiastic Call Center Quality Assurance Analyst to join our growing team. About the Role In this role, you will be responsible for conducting monthly quality assurance evaluations for phone
WORK BRIEF: The primary purpose of this position is to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource’s core values. This person
1. About Firstsource Firstsource Solutions is a leading provider of customized Business Process Services to the Banking, Financial Services & Insurance (BFSI), Healthcare, and Communications & Media industries. With a global footprint spanning India, the US, the UK,
Job Title: Assistant Vice President – Operations Department: Health Plan & Healthcare Services (HPHS) Employment Type: Full-Time Reports To: EVP / SVP / VP – Operations Role Summary The Assistant Vice President (AVP) – Operations is
As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service
Team Lead - Financial Technology Are you a motivated and results-driven leader with a passion for customer service and team development? At FIS, youll have the opportunity to work on some of the most challenging and
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence, and fostering a positive team culture. You will be responsible for leading a group of customer service
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
Senior Manager – Business Operations (BFSI) Role Summary Responsible for leading end-to-end business operations for BFSI (Banking, Financial Services, and Insurance) accounts, ensuring achievement of operational KPIs, client satisfaction, regulatory compliance, financial performance, and people development.
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center