Are you ready to make an impact? Join as a Senior Associate RTA and jumpstart your career! Qualifications: • Bachelors degree graduate, any field. • 3 years of RTA/WFM experience, preferably in BPO/Shared Services. • Must also be
Job Title: RTA Supervisor (Onsite) Location: Bohol Work Setup: Onsite Salary: Competitive Job Summary We are looking for an experienced RTA Supervisor to lead our Real-Time Analysis (RTA) team. The ideal candidate has experience in workforce management, strong leadership
Manages Real Time Analysts and Scheduling and Forecasting Analysts. Primary duties may include, but are not limited to: Monitors forecasting effectiveness and accuracy at all levels. Ensures service levels and productivity goals are met. Implements and
OVERVIEW: SAM as the forefront of project delivery and is essential in Vendor management and the delivery of site acquisition key milestones including Site Hunting, Commercial Negotiation and Contract Documentation, Social Acceptability, National Permits, Leasing and
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center performance.
Deputy Manager - WFM Qualifications: Amenable to work onsite at WNS Bridgetowne Site Amenable to work in a shifting schedule Good communication skills (Oral and written) At least 2 to 5+ years of operational experience, often
The Deputy General Manager (DGM) – Operations/Service Delivery will provide senior operational leadership for contact center service delivery, with responsibility for driving program performance, client satisfaction, operational governance, workforce effectiveness, and achievement of business objectives. The
Primary Function: Specifically responsible for checking the accuracy & timeliness of generated reports of the entire team hence, evaluating and providing feedback to the Forecasting and Scheduling team thereby ensuring efficiency in the delivery of service
The Service Delivery Manager (SDM) will be responsible for managing contact center operations and ensuring successful delivery of client and business program goals, SLAs, quality standards, and operational KPIs. The SDM will lead Team Leaders/SMEs and
OVERVIEW: SAM as the forefront of project delivery and is essential in Vendor management and the delivery of site acquisition key milestones including Site Hunting, Commercial Negotiation and Contract Documentation, Social Acceptability, National Permits, Leasing and
Were looking for a detail-oriented and analytical Real Time Analyst to join our dynamic operations team in Taguig, Philippines. In this pivotal role, youll be the expert voice on the floor, driving real-time performance excellence and
Job Title: WFM Supervisor (Onsite) Location: Davao and Bohol Work Setup: Onsite Salary: Competitive Job Summary We are looking for an experienced WFM Supervisor to lead our Real-Time Analysis (RTA) team. The ideal candidate has experience in
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Cebu Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary :The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center performance.
OVERVIEW: SAM as the forefront of project delivery and is essential in Vendor management and the delivery of site acquisition key milestones including Site Hunting, Commercial Negotiation and Contract Documentation, Social Acceptability, National Permits, Leasing and
An RTAs day is defined by monitoring the floor and making rapid-fire decisions to balance call volume with agent availability. • Real-Time Monitoring: They use software (like Verint, Avaya, or Genesys) to watch call queues and agent