JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are
About the Role We are seeking a highly organized and analytical Senior Project Controls & Scheduling Analyst to support U.S.-based construction and infrastructure projects. In this role, you will serve as a critical partner to project leadership by
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being
Job Responsibilities Analyzes and investigates Provides explanations and interpretations within area of expertise Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Gather
We are looking for an Associate Software Technical Analyst to join the Global Actuarial Business Support (GABS) team at MPBS. You will play a role in accelerating the technical evolution and support of our Actuaries around the
The Senior Real Time Analyst is responsible for leading real-time workforce management activities, ensuring operational targets are achieved through proactive staffing management, advanced performance analysis, and strategic intraday decision-making. This role serves as a key partner to
Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by
Basic Functions Generates schedules accordingly to meet business requirements, enabling superior customer service. Adjusts schedules based on actual scenarios and provides overtime requirements or voluntary time off to ensure efficient and effective staffing. Monitors the queue
Qualifications: Bachelors Degree in Mathematics or any related field. At least 1 year WFM Realtime Analyst experience in BPO industry Proficiency in MS Office applications (Word, Excel, PowerPoint) Must be willing to work onsite and on night
Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for
The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by making real-time
Company Profile: This company is a software and digital entertainment provider specializing in iGaming and other digital content. It is known for delivering innovative, customer-centric entertainment experiences while ensuring full compliance with industry regulations and standards.
Title: Business Analyst Location: Makati (Onsite) Job Summary: Business Analyst Analyze business processes, systems, and workflows to identify areas for improvement and optimization. Translate business needs into functional and technical specifications for development teams. Conduct data analysis to
Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to
Basic Functions Generates schedules accordingly to meet business requirements, enabling superior customer service. Adjusts schedules based on actual scenarios and provides overtime requirements or voluntary time off to ensure efficient and effective staffing. Monitors the queue
Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and managing intraday performance across multiple teams or contact center operations. The RTA ensures service level agreements (SLAs), productivity metrics, and staffing efficiency targets are met by
Summary of the role As a Scheduler Analyst you use your expertise to create and manage schedules for frontline team members for an assigned account. You ensure optimal level of resource allocation to meet service level goals
Scheduling Analyst Fixed-term contract (3 months only) Shifting / rotational schedule Work-from-home setup, but must be willing to report onsite if needed The Scheduling Assistant will help our AI team coordinate and schedule participants for a video production engagement
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business
About the Role As a Workforce Analyst under the Contact Center Channel, you will be responsible for analyzing and forecasting the needs of the workforce to ensure efficient staffing levels, scheduling and resource allocation. The main duties include