At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us,
Service Delivery Manager Night Shift Full Onsite in BGC/QC About the Role: A dedicated Service Delivery Manager (SDM) will typically oversee single, larger client engagements. There is no specific number of team members required for a dedicated SDM,
Work From Anywhere in LATAM or the Philippines Work Schedule: Eastern Time | 9:00 AM – 5:00 PM ET, 100% overlap required (Monday–Friday) A founder-led, tech-enabled legal-medical services company is looking for a Client Operations Manager to
Job Description We are looking for a highly capable and detailoriented Service Desk - Tier 2 Service Desk Manager to join our IT Support organization. In this role, you will be responsible for overseeing Tier 2 daily
Summary of Responsibilities: Drive program profitability by meeting client KPIs and targets. Manage operations, including queue monitoring and adherence to service metrics. Ensure optimal staffing levels by maintaining company-set ratios, coordinating with Workforce Management, and managing labor
Location: Remote Type: Full-time - founding leadership hire Team: Leads a small, senior AI engineering team (2-3 today, growing) Growth path: - Head of Engineering as the product scales to hundreds of tenants About the Agile
The Healthcare Operations Sr. Manager is accountable for end-to-end service delivery, operational excellence, and client satisfaction across healthcare payer BPO workstreams. This role leads multi-functional teams spanning Claims, Enrollment & Billing, Provider Operations, Product Configuration, Contact Center,
Key Responsibilities Integration Design & Delivery Design and implement integrations using Boomi AtomSphere. Develop integrations using standard Boomi components (processes, connectors, profiles and maps). Build APIs and event-driven integrations supporting real-time and batch integration patterns. Integrate
Key Responsibilities 1. Daily Queue & Incident Management Queue Health & Triage: Monitor the daily support queues continuously to ensure incoming tickets are quickly categorised, prioritised, and dispatched to the appropriate engineering or technical teams. Own real-time coordination across
About The Role The Workforce Management (WFM) Manager will lead the end-to-end optimisation of our Customer service team dedicated to the Woolworths MarketPlus. Managing a footprint of 100–200+ FTE, you will ensure optimal staffing across critical business
Role Overview We are seeking a detail-oriented QA & Incident Manager to monitor and maintain the operational health of a large-scale Shopify retail environment while serving as a trusted client-facing partner. This role sits at the intersection
Operations Manager Laguna Site Key Responsibilities Operational Efficiency & Account Health Drive fiscal responsibility across a 160–180 headcount floor by managing productive hours, minimizing unnecessary overtime, and optimizing non-billable support structures. Maximize seat utilization and control real-time
Overview: The Assistant Manager is responsible for the hands‑on operational management of the national Debtors ledger, with a primary focus on reducing aged debt (60+ days) and ensuring collections are completed within agreed payment terms. The role
SUMMARY As an L3 Cloud Operations Engineer, you are the senior technical leader within our Cloud Operations team. This role combines deep hands-on technical expertise with technical leadership, mentoring, and operational oversight. You will serve as
Job description: We are looking for an experienced Assistant Manager – Healthcare Revenue Cycle Management (RCM) to lead front-end operations focused on pre-clearance and prior authorization workflows . This role is responsible for team leadership, operational oversight,
Job Title: Executive – Workforce Management Department: Workforce Management (WFM) Location: Taguig Reports To: WFM Assistant Manager / WFM Sr.Manager Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing real-time contact center performance. This
Overview : Manages and oversees the activities of a team of CSRs, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member
Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better-whether its with colleagues across the office, or partners on the other side of the
Overview The MITEL Engineer is responsible for the design, implementation, configuration, and support of Mitel communication and contact center solutions. This role works closely with clients and internal stakeholders to deliver scalable and reliable voice, VoIP,
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